At hi88, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on our Philippine online casino platform.
Six core principles that define how hi88 handles your personal information
All data transmitted between your device and hi88 is protected with 256-bit SSL encryption — the same standard used by major Philippine banks. Your login credentials, payment details, and personal information are encrypted at every step.
hi88 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve the hi88 platform and to comply with applicable Philippine regulatory requirements.
Registered hi88 players have the right to access, correct, and request deletion of their personal data at any time. Submit a data request to [email protected] and our team will respond within the timeframes required by applicable law.
hi88 processes personal data in accordance with applicable Philippine data protection laws and gaming regulations. Our data handling practices are reviewed regularly to ensure ongoing compliance with evolving legal requirements.
hi88 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these defined purposes.
In the unlikely event of a data security incident that affects your personal information, hi88 will notify affected players and relevant Philippine authorities within the timeframes required by applicable law, and will take immediate steps to contain and remediate the incident.
This Privacy Policy ("Policy") is issued by hi88 ("hi88," "we," "us," or "our") and applies to all personal data collected through the hi88 website, mobile platform, and related services (collectively, the "Platform") operated for Filipino players across the Philippines.
This Policy explains what personal information hi88 collects from you when you visit, register, deposit, play, or otherwise interact with the hi88 Platform; how that information is used and protected; with whom it may be shared; and what rights you have in relation to your personal data.
This Policy should be read together with our Terms & Conditions, which govern your use of the hi88 Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
If you do not agree with the practices described in this Policy, please do not use the hi88 Platform. You may contact us at [email protected] with any questions before registering.
hi88 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:
When you create a hi88 account, we collect:
To comply with Philippine gaming regulations and anti-money laundering requirements, we may collect:
hi88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law (for example, problem gambling self-declaration records).
hi88 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age and identity verification (KYC) | KYC documents, date of birth, selfie data |
| Processing deposits and withdrawals | Financial data, payment method details |
| Providing gaming and sports betting services | Gaming activity data, account data |
| Anti-money laundering (AML) compliance | Transaction data, KYC data, IP data |
| Fraud detection and prevention | Technical data, transaction data, device data |
| Responsible gaming monitoring | Gaming activity, self-exclusion records |
| Customer support | Communications data, account data |
| Marketing communications (with consent) | Contact details, marketing preferences |
| Platform improvement and analytics | Technical data, gaming activity (aggregated) |
| Legal and regulatory compliance | All categories as required by law |
hi88 processes your personal data on the following legal grounds:
hi88 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the hi88 Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection technology providers. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.
hi88 integrates games from third-party game suppliers. These suppliers may receive limited technical data (such as player session tokens) necessary to deliver game content. Game suppliers do not receive your full personal profile and are prohibited from using session data for any purpose other than game delivery.
hi88 may disclose personal data to Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of hi88, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of hi88's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
hi88 will never share your personal data with third-party advertisers, data brokers, or marketing companies without your explicit prior consent.
hi88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the hi88 Platform. For full cookie management options, refer to your browser's help documentation.
hi88 retains your personal data for as long as your account is active and for such additional periods as are required by applicable Philippine law and gaming regulations. Specific retention periods include:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
hi88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While hi88 takes all reasonable steps to protect your data, no electronic transmission or storage system is completely secure. You are responsible for keeping your hi88 account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
As a hi88 player based in the Philippines, you have the following rights in relation to your personal data, subject to applicable legal limitations:
To exercise any of these rights, please contact our Data Privacy team at [email protected] with the subject line "Data Privacy Request." We will respond within thirty (30) days of receiving your request. We may need to verify your identity before processing your request.
The hi88 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. hi88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter as required by applicable law.
If you are a parent or guardian and believe your child has registered on hi88, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act promptly on all such reports.
The hi88 Platform may contain links to third-party websites or services, such as payment provider portals. hi88 is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected through the hi88 Platform.
hi88 primarily stores and processes personal data within the Philippines. Where data is transferred to service providers or game suppliers located outside the Philippines, hi88 ensures that appropriate safeguards are in place, including contractual data protection clauses that require recipients to maintain standards equivalent to those required under applicable Philippine law.
By using the hi88 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where our service providers operate, subject to the safeguards described above.
With your consent, hi88 may send you promotional communications about new games, bonuses, tournaments, and special offers via SMS, email, or in-platform notifications. You can manage your marketing preferences at any time through your hi88 account settings or by contacting [email protected].
If you opt out of marketing communications, you will continue to receive transactional and service-related messages necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.
hi88 will never send unsolicited marketing messages to persons who have not consented to receive them. All marketing messages include a clear and easy opt-out mechanism.
hi88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the hi88 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how hi88 protects your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way hi88 handles your personal data, please contact our Data Privacy team. We are committed to resolving all privacy-related inquiries promptly and transparently.
hi88 Data Privacy Team
Email: [email protected]
Subject line: "Data Privacy Request"
Response time: Within 30 days of receipt
Available: 24/7, including Philippine public holidays
For our full Terms & Conditions, please visit Terms & Conditions. For responsible gaming support, visit our Responsible Gaming page.
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21+ only. Play responsibly. For entertainment purposes.