These Terms & Conditions govern your access to and use of the hi88 online casino and sports betting platform. Please read them carefully before registering or placing any wagers.
A plain-language summary of the most important points in these hi88 Terms & Conditions
You must be at least 21 years of age to register and use hi88, in accordance with Philippine gaming regulations. hi88 reserves the right to request age verification documents at any time and to suspend accounts where eligibility cannot be confirmed.
Each player is permitted to hold only one hi88 account. Duplicate accounts are prohibited and may result in the forfeiture of balances and permanent suspension. Account sharing with other individuals is also strictly forbidden under these Terms.
All bonuses, free bets, and promotional credits are subject to wagering requirements and specific terms. Attempting to abuse bonus offers — including multi-accounting or collusion — will result in bonus forfeiture and possible account closure.
hi88 processes withdrawals to GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso. Identity verification (KYC) must be completed before your first withdrawal. Unverified accounts may have withdrawal requests held pending document submission.
hi88 uses certified random number generation (RNG) for all applicable games. Any attempt to manipulate game outcomes, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account suspension and forfeiture of funds.
hi88 is committed to responsible gaming. Players may set deposit limits, request cooling-off periods, or apply for self-exclusion at any time through their account settings. Visit our Responsible Gaming page for full details and support resources.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and hi88 ("hi88," "we," "us," or "our") governing your access to and use of the hi88 website, mobile platform, games, sportsbook, and all related services (collectively, the "Platform").
By accessing the hi88 Platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any game-specific or promotion-specific rules published on the Platform from time to time.
If you do not agree to these Terms, you must not access or use the hi88 Platform. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.
To register and use the hi88 Platform, you must satisfy all of the following eligibility requirements at all times:
hi88 strictly prohibits access by persons under 21 years of age. If hi88 discovers or reasonably suspects that a player is under 21, the account will be immediately suspended, all pending withdrawals will be frozen, and any winnings may be forfeited pending investigation.
hi88 reserves the right to request documentary proof of age, identity, and address at any time. Acceptable documents include a valid Philippine passport, driver's license, or government-issued ID. Failure to provide satisfactory documentation within the timeframe specified by hi88 may result in account suspension.
To access real-money gaming features on hi88, you must register a player account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, Philippine mobile number, and a valid email address where applicable. You agree to update your account information promptly if any details change.
Each individual player is permitted to hold only one (1) hi88 account. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. hi88 employs technical and manual verification measures to detect duplicate accounts. Where duplicate accounts are identified, hi88 reserves the right to close all associated accounts and forfeit any balances therein.
You are solely responsible for maintaining the confidentiality of your hi88 account credentials, including your username and password. You must not share your login details with any other person. hi88 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You agree to notify hi88 immediately at [email protected] if you suspect any unauthorized use of your account.
hi88 is required to conduct Know Your Customer (KYC) verification in accordance with applicable Philippine regulations. You may be required to submit copies of government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed. hi88 reserves the right to suspend withdrawal functionality on any account where KYC verification has not been completed to our satisfaction.
hi88 accepts deposits in Philippine Peso (PHP) via GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven over-the-counter payments. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method. All deposits must originate from a payment account registered in your own name. hi88 does not accept deposits from third-party payment sources.
Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible. hi88 targets processing of GCash and PayMaya withdrawals within fifteen (15) minutes for amounts below ₱50,000, subject to verification status and system availability. Bank transfer withdrawals via BPI, BDO, or Metrobank are typically completed within the same Philippine banking business day. hi88 does not guarantee specific processing times and shall not be liable for delays caused by third-party payment processors or banking institutions.
All transactions on the hi88 Platform are conducted in Philippine Peso (PHP). hi88 does not charge currency conversion fees. Any conversion fees imposed by your bank or e-wallet provider are your sole responsibility.
Minimum withdrawal amounts are published in the hi88 banking section and may be updated from time to time. Withdrawal requests below the published minimum will not be processed. hi88 reserves the right to request additional verification before processing any withdrawal, regardless of amount.
Funds deposited into your hi88 account are held for gaming purposes only. hi88 maintains player funds in accounts separate from operational funds in accordance with applicable regulatory requirements.
hi88 offers various bonuses, free bets, cashback offers, and promotional credits to eligible players from time to time. All bonuses are subject to the specific terms and wagering requirements published alongside each offer. In the event of any conflict between a promotion-specific term and these general Terms, the promotion-specific term shall prevail with respect to that promotion only.
Bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier, eligible games, time limits, and maximum withdrawal amounts derived from bonus play are specified in each promotion's terms. Wagering requirements must be met in full before any withdrawal of bonus-derived funds is permitted.
hi88 reserves the right to withhold, cancel, or reclaim any bonus or promotional credit where it reasonably determines that a player has engaged in bonus abuse. Bonus abuse includes, without limitation: opening multiple accounts to claim the same offer, placing low-risk or hedged bets to satisfy wagering requirements, colluding with other players, or exploiting errors in bonus calculations. Where bonus abuse is confirmed, hi88 may close the player's account and forfeit all associated balances.
hi88's loyalty and rewards program is governed by the specific terms published on the Rewards page. Loyalty points have no cash value unless explicitly stated and may not be transferred between accounts. hi88 reserves the right to modify, suspend, or terminate the loyalty program at any time with reasonable notice to affected players.
All hi88 casino games that rely on random outcomes — including slots, virtual table games, and instant-win games — use certified Random Number Generation (RNG) technology. RNG systems are independently tested and certified to ensure fairness and unpredictability of outcomes. Return-to-Player (RTP) percentages for individual games are available within each game's information panel where provided by the game supplier.
Live dealer games are streamed in real time from licensed studio environments. Game outcomes in live dealer games are determined by physical game elements (cards, roulette wheels, dice) and are not subject to RNG. hi88 is not responsible for interruptions to live game streams caused by internet connectivity issues on the player's end.
In the event of a game malfunction, disconnection, or technical error that affects the outcome of a game round, hi88 reserves the right to void the affected round and return the wager to the player's account. hi88's decision regarding game malfunctions is final. No compensation beyond the return of the original wager will be provided in respect of a voided round.
Minimum and maximum bet limits apply to all games and are displayed within each game interface. hi88 reserves the right to adjust bet limits at any time. Players who consistently place bets at or near the maximum limit may be subject to additional review.
All sports bets placed on the hi88 Platform are subject to acceptance by hi88. hi88 reserves the right to refuse, limit, or void any bet at its sole discretion, including where a bet is placed on an event whose outcome is already known, where odds were published in error, or where hi88 suspects irregular betting patterns.
Odds are subject to change up until the moment a bet is confirmed. The odds displayed at the time of bet confirmation are the odds that apply to that wager. Settlement of bets is based on official results as determined by the relevant governing body of the sport or event in question. In the absence of an official result, hi88 will use its reasonable judgment to determine the outcome.
In-play (live) betting markets are available on selected events including PBA games, NBA, UFC, and international boxing. In-play odds are updated in real time and bets are accepted subject to a brief delay to prevent exploitation of latency advantages. hi88 reserves the right to suspend in-play markets at any time without notice.
A bet may be declared void where: the event is cancelled or postponed beyond the period specified in the applicable sport rules; the event does not take place on the scheduled date; or the bet was accepted in error. Void bets are returned to the player's account at the original stake amount.
The following conduct is strictly prohibited on the hi88 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:
hi88 cooperates fully with Philippine law enforcement and regulatory authorities. Where prohibited conduct involves potential criminal activity, hi88 will report the matter to the appropriate authorities and provide all relevant account information as required by law.
hi88 reserves the right to suspend or close any player account at any time, with or without prior notice, where hi88 reasonably determines that: the player has breached these Terms; the player has engaged in fraudulent, abusive, or illegal activity; the player's account poses a regulatory or compliance risk; or the player has failed to complete required KYC verification within the specified timeframe.
Players may request closure of their hi88 account at any time by contacting our support team at [email protected]. Account closure requests will be processed within five (5) Philippine business days. Any remaining balance in a verified account will be returned to the player's registered payment method following completion of any outstanding wagering requirements on active bonuses.
Upon account closure, your right to access the hi88 Platform ceases immediately. Provisions of these Terms that by their nature should survive closure — including those relating to intellectual property, limitation of liability, and governing law — shall continue to apply following account closure.
All content on the hi88 Platform — including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements — is the property of hi88 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the hi88 Platform without the prior written consent of hi88. Any unauthorised use of hi88's intellectual property may result in account suspension and legal action.
To the fullest extent permitted by applicable Philippine law, hi88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption.
hi88's total aggregate liability to any player in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that player into their hi88 account in the thirty (30) days immediately preceding the event giving rise to the claim.
hi88 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. hi88 makes no representations regarding the suitability of the Platform for any particular purpose. The Platform is provided on an "as is" and "as available" basis.
hi88 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
hi88 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and hi88 cannot guarantee absolute security of your data.
hi88 is committed to promoting responsible gaming and minimising the risk of gambling-related harm. We provide the following responsible gaming tools, accessible from your account settings at any time:
Players must be 21 years of age or older to register and play on hi88. If you are concerned about your gambling behaviour or that of someone you know, please visit our Responsible Gaming page for further information and support resources.
Gambling should be an enjoyable form of entertainment. Never gamble with money you cannot afford to lose. Set a budget before you play and stick to it. If gambling stops being fun, it's time to stop.
hi88 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, hi88 will provide reasonable notice to registered players via email or an on-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the hi88 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 9.2.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and hi88, we encourage you to contact our support team in the first instance to seek an informal resolution. hi88 will endeavour to respond to all formal complaints within five (5) Philippine business days.
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the hi88 support team. Our support staff are available 24 hours a day, seven days a week, and are staffed by Filipino-speaking agents who can assist you in English or Filipino.
You may reach us at the following contact address:
hi88 Player Support
Email: [email protected]
Available: 24/7, including Philippine public holidays
Response time: Within 24 hours for email inquiries
For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For information about how we handle your personal data, please review our Privacy Policy.
Now that you've reviewed our Terms & Conditions, you're all set. Join millions of Filipino players on hi88 — slots, live casino, sports betting, and more, all in Philippine Peso.
21+ only. Play responsibly. For entertainment purposes.